What information do I need to collect if there is a problem?

If you need help to solve a problem please collect the following information and use the "Get in Touch' tab to send an email to LUV Support.

  • Library card number
  • Patron email address
  • Exact text of any error message
  • Steps taken to resolve issue so far
  • Title of problem download
  • Make and model of device being used
  • Internet browser and version